Intolerance Test
(Within the UK) Please claim your test as the following steps:Step 1: Placed the order with full contact details.Step 2: You will receive an envelope that contains an Allergy test form and a small plastic bag.Step 3: Fill up the form.Step 4: Put a lock of your hair in the plastic bag. Hair sample: (approximately 3cm long)Step 5: Use the envelope we provide to send your filled form and the hair sample plastic bag back.The test result usually takes 10-15 working days after we receive your sample.The test result will be sent to you directly by post. Any concern please call: 0208 349 0640or Email us: customerservice@herbal-inn.com
(Within the UK) Please claim your test as the following steps:Step 1: Placed the order with full contact details.Step 2: You will receive an envelope that contains an Allergy test form and a small plastic bag.Step 3: Fill up the form.Step 4: Put a lock of your hair in the plastic bag. Hair sample: (approximately 3cm long)Step 5: Use the envelope we provide to send your filled form and the hair sample plastic bag back.The test result usually takes 10-15 working days after we receive your sample.The test result will be sent to you directly by post. Any concern please call: 0208 349 0640or Email us: customerservice@herbal-inn.com
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.